Management Tip
Successful Delegation of Authority
As a manager, you make daily decisions about the appropriate leadership style to employ in each work situation. You want to foster employee involvement and employee empowerment to enable your team members to contribute their best effort.
Management Tip
Five Ways to Turn Angry Clients into Happy Ones
It’s easy to connect with clients when things are going well. But when conflict arises, well, that’s when knowing how to transform customer frustration into a stronger business relationship is critical.
Management Tip
Accountability and Ownership – Do you know the difference?
VIDEO- Both accountability and ownership are important aspects of creating a motivational environment but in order to incorporate both, it is important to be clear about what each means.
Management Tip
Three Simple Rules Before You Hit the Send Button
Before you send any business communication, stop and read it. Even if it is only a one sentence reply , you can eliminate some errors and save wasted time by proofreading what you wrote.
Management Tip
Don't Avoid Difficult Decisions
Your job is to solve problems, not avoid them. That means you're going to have to have tough conversations, make decisions that may be unpopular, and enforce standards and consequences.
Management Tip
Power Negotiating
Knowing how to negotiate is always important, but when cash is tight and sales are down, this skill alone can make a huge difference
Management Tip
Employee Satisfaction: Not My Goal Nor My Responsibility
Employee satisfaction is an elusive goal for many organizations. Should employee satisfaction even be a goal at all?
Management Tip
Operational Responsibilities of Leaders
The depth and scope of operational responsibilities within an organization can greatly vary, yet there is one constant. Leaders are needed to integrate the vision or mission of the organization with the day-to-day activities.
Management Tip
Credible vs. Crushing Criticism - How To Pull It Off
The way we criticize others' behaviors, decisions, and ideas impacts them either positively or negatively, and it tells a lot about us. Most of us don't do it well.
Management Tip
Stress and Decision Making - Avoid Expensive Mistakes
Some people respond well in stressful situations and some people lose focus and can make costly mistakes. But why does stress cause many people to have impaired decision making?
Management Tip
Is Anyone Listening?
The issue of people not doing what you tell them to do is one of the most mysterious and frustrating parts of being a manager. How can you let go of this fantasy and stop getting angry with your employees?
Management Tip
Rehire Someone You Fired?
Finding an expert in a specific area might be tough. What if a former employee was part of the candidate pool? Should you consider putting him/her back on the payroll?
Management Tip
10 Ways to Handle Complaints
Do you struggle to respond to complaints? Complaints are not all treated equally. Most managers welcome and can deal with a complaint that is valid and objectively expressed. Complaints that seem trite, invalid, or resemble whining are more difficult to handle.
Management Tip
10 Ways to Handle Your Mistakes
The ways in which we handle our goof-ups, guffaws, screw-ups, bad decisions, miscalculations, and blunders are critical - our reputations are at stake. And as managers, we should role model the behaviors we seek in others.
Management Tip
Hard Work Can Propel You to the Top
There's never been a tougher time to be a part of the job market, and people are scrambling to show employers they have what it takes. The secret to success may be simpler than you thought: hard work.
Management Tip
Using Positive Reinforcement in Employee Motivation
Positive reinforcement is the practice of rewarding desirable employee behavior in order to strengthen that behavior. For example, when you praise an employee for doing a good job, you increase the likelihood of him/her doing that job very well again.
Management Tip
Three Important Management Tips
This list of tips is intended to help you focus on the key issues that are important to your success as a manager.
Management Tip
The Control Freak Manager
Many over-controlling managers can’t really help themselves. Because of their own background and training — or lack of training — tightly controlling every aspect of every job might be the only way they know.
Management Tip
How to Fire Someone
Firing poor performers is one of the hardest things managers do—and also one of the most important.
Management Tip
Ten Common Mistakes Managers Make
Most managers have achieved their positions by coming up “through the ranks.” Unfortunately, however, none of the qualities that got them there guarantees that they will be good at supervising other people.
Management Tip
Five Factors Every Employee Wants From Work
I've added and subtracted items from the list, and I've explained them in different ways over the years, but fundamentally, people want:
Management Tip
Management Is Not a Popularity Contest
Can a manager be both effective and well liked? Nope. Not going to happen.
Management Tip
5 Ways to Speed Through Bureaucracy at Work
We all have been through it at work. Some process or change you are driving requires a sign-off from what seems like every manager in your company.
Management Tip
The Boss Who Gives Lots of Praise
Boss A is reserved, rarely gives praise, and will tell you in words of one syllable if there is a problem with your performance. Boss B is friendly, and has comfortable expectations. For whom would you rather work?
Management Tip
Stop Working on Urgent Problems
Take a look at how you currently divide your time. Do you get the little, unimportant things completed first because they are easy and their completion makes you feel good?
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